Refund policy

Return & Refund Policy

Gallery8 VIP Collection sells original artworks, limited edition prints, hand-embellished editions and collector releases. Please choose carefully before placing your order.

Change of Mind

We do not offer refunds or returns for change of mind.

This includes, but is not limited to:

  • Choosing the wrong artwork, size or edition type

  • Change of personal preference

  • Colour variation caused by screen settings or lighting

  • Change of circumstances after purchase

  • Refusal to pay customs duties, taxes or import charges

Original Artworks

Original artworks are unique one-of-one collector items.

All original artwork sales are final unless the item is proven to have been damaged in transit or supplied incorrectly.

Original artworks cannot be returned due to change of mind.

Limited Edition Prints

Limited edition prints, signed prints, numbered editions and hand-embellished works are produced and sold as collector items.

We do not accept returns or refunds for limited edition prints unless the item arrives damaged or is incorrect.

Collector Posters & Cards

Collector posters and cards are not refundable for change of mind once dispatched.

If the item arrives damaged or incorrect, please contact us within 48 hours of delivery.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos of the damaged item

  • Clear photos of the outer packaging

  • Clear photos of the inner packaging

  • Photos of any labels, dents, bends, water damage or visible carrier damage

Please do not discard the packaging. The carrier or insurer may require it to assess the claim.

Once reviewed, we may offer a replacement, repair, refund or insurance claim outcome depending on the item, edition availability and circumstances.

Incorrect Items

If you receive the wrong item, please contact us within 48 hours of delivery with your order number and photographs of the item received.

If the error is confirmed, we will arrange a suitable resolution.

Lost or Delayed Parcels

Delivery time frames are estimates only and are not guaranteed.

International deliveries may be delayed by customs, local postal services, carrier backlogs, public holidays or other circumstances outside our control.

If your parcel appears lost or significantly delayed, please contact us and we will assist with the carrier enquiry where possible.

Refunds are not automatically issued for shipping delays.

Customs Duties, Taxes & Import Charges

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees or local charges applied by their country.

These charges are not collected by Gallery8 VIP Collection unless clearly shown at checkout.

If a parcel is refused, returned or abandoned due to unpaid customs duties, taxes or import charges, the customer may be responsible for any return shipping costs, re-shipping costs, carrier fees or loss of the parcel.

Returns Authorisation

Items must not be returned without written authorisation from Gallery8 VIP Collection.

Unauthorised returns may not be accepted or refunded.

If a return is approved, the item must be returned in its original condition, with all packaging, certificates, documents and accessories included.

Certificates of Authenticity

Where a Certificate of Authenticity is supplied, it must be returned with the artwork or print if a return is approved.

Refunds or exchanges may be refused if the Certificate of Authenticity is missing, damaged or altered.

Refund Processing

If a refund is approved, it will be processed back to the original payment method where possible.

Please allow time for your bank, card provider or payment processor to complete the refund.

Shipping costs, insurance costs, customs duties, taxes and import charges may not be refundable unless required by law.

Contact

For return, refund or damage enquiries, please contact Gallery8 VIP Collection within the required timeframe and include your order number.